Website Updates

As a reminder, San Diego Unified began transitioning to a new website platform summer 2020, bringing a much-needed boost in responsiveness and reliability.


Please note that this means the look and feel of all sites, including the main district site, school sites, and staff sites, will be noticeably different from what you may be used to. Rest assured that this will not affect your district login or access to important applications. Here are a few key things to know:


Applications formerly on the Staff Portal such as Peoplesoft, PowerSchool, and Professional Learning (formerly ERO) will now have links under "Log-In" on the ITD site at: sandiegounified.org/itd


For assistance with administrative access to your site's page, please have each designated staff member follow the steps below:

  • Visit your site and log in with your district ID
  • Submit form HERE. Note: in order to gain access, ALL requestors MUST first log in.
The district has partnered with Intrado to provide 24/7/365 experts to assist with addressing issues such as yours. Intrado’s SchoolMessenger Presence Support is familiar with the district’s new platform; they are available 24/7/365.
 
24/7/365 SchoolMessenger Presence Website Support: 
·         Phone - 800-920-3897
·         Online chat/web form/live web session - https://www.schoolmessenger.com/support
 
Not only will SchoolMessenger Presence Website Support work with you one-on-one, but they will catalogue your inquiry so that Intrado, in collaboration with the district web team, can identify and address any system-wide improvements necessary.  These improvements will allow the new platform to perform better, and, in turn, benefit all colleagues across the district and support families during Back-to-School.
 
We understand that, the district has a great history of troubleshooting as a team, and that it may feel unfamiliar to work with outside resources.  We assure you this is not the case.  Each of us on the SDUSD Web Customer Service Team works with SchoolMessenger Presence Website Support.  We can attest to their expertise with the new platform, and willingness to engage any issue – on any level – we have.
 
example of chat window
 
Special Note: SchoolMessenger Presence Web Support by CHAT is a favorite feature.  During the height of Back-to-School, during the strongest engagement period of 7-9am, questions were answered almost immediately – much faster than we can:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
We encourage you to take advantage of these SchoolMessenger Presence Website Support resources now, while we are all learning together.  They offer:
  •         Expertise with the platform
  •         Responsiveness 24/7/365
  •         Accessibility via phone/chat/web form/live web session
 
The SDUSD Web Customer Service Team has provided a customized library of resources for colleagues, as well (printable document) :
 

Resources:


24/7/365 SchoolMessenger Presence Website Support:

Phone: (800) 920-3897

Very helpful and quick


Online chat/web form/live web session:

https://www.schoolmessenger.com/support


Email: 

support@schoolmessenger.com

For non emergency updates to your site that can wait. They will create a ticket and address your concerns as soon as they can.


SchoolMessenger Presence Training:

https://www.schoolmessenger.com/training/presence-webinars

Represented in Central Time


SchoolMessenger Presence ResourceCentral:

https://resourcecentral.schoolmessenger.com/presence/presence_guides

Videos, documentation, and additional training opportunities


SDUSD Website “Just-in-Time” Training Recordings:

https://drive.google.com/drive/folders/1yTuiWxjOx5J3cSSmKluFPyarsirMgov4?usp=sharing

2 cms editing sessions and 1 Q&A


Website Administration Training Video:

https://resourcecentral.schoolmessenger.com/cms/one.aspx?portalId=207407&pageId=68427561

All Site Administrators, or anyone responsible for maintaining the back end of the system, should review the following video to learn more about site permission, text editor icons, users, groups, etc.

 

If you are a website administrator for your school or department, you can contact webmaster@sandi.net for help with changes to your school or department page, editor access, or support resources and training for the new web platform. 

 

Thank you for your patience as we work to make these crucial changes to our web infrastructure.